Work units are determined by:

Work units are determined by:

• A. Department head
• B. City Manager
• C. Budget Office
• D. CAO

Answer: (A)

Work units reflect the amount of work a department must handle to meet service levels, so the person who is closest to the daily operations—the department head—should determine them. The department head understands program requirements, workflows, caseloads, and backlog, and can translate those realities into the specific units of work and staffing needed. Higher-level managers and officials—like the City Manager or CAO—set policy and approve budgets, and the Budget Office analyzes and validates proposals within overall financial constraints, but they rely on the department head’s input for the actual unit counts.

Work units reflect the amount of work a department must handle to meet service levels, so the person who is closest to the daily operations—the department head—should determine them. The department head understands program requirements, workflows, caseloads, and backlog, and can translate those realities into the specific units of work and staffing needed. Higher-level managers and officials—like the City Manager or CAO—set policy and approve budgets, and the Budget Office analyzes and validates proposals within overall financial constraints, but they rely on the department head’s input for the actual unit counts.